It appears as though a number of new cleaning services are popping up in cities around the United States. Starting a cleaning service is not difficult, because you can operate the business out of your home if you would prefer it. All you need are a few employees who are willing to clean homes or businesses, and the necessary equipment to complete the cleaning. The startup costs are not very high, but that does not mean anyone can start a successful cleaning service. Here is a look at some tips that will help you run a successful cleaning service in your city.
Hire Reliable Employees
As with any service-related company, the faces your customers are going to see are those of your employees. The actions of every employee you hire will reflect on your business. If one of your customers has a bad experience with one of your employees, they are probably not going to request your cleaning service again. If such incidents become the norm, you will not stay in business very long. It is absolutely vital for a cleaning service to thoroughly screen their employees. If you do not want to spend time and money on background checks, make sure you have a personal relationship with the people you hire, so you can vouch for their reliability and work ethic.
Keep Rates Low
The margins for a cleaning service are not tremendously complicated to manage, because the startup and running costs are fairly low. As long as you have the supplies needed to clean, and you have hired the right employees, you are good to go. Many people run cleaning services where they have as low of an overhead cost as possible, because it allows them to charge lower rates to their customers. Someone is far more likely to request your service if you have an hourly rate of $20 or $25, as opposed to $40 or $50.
Offer an All-Inclusive Service
Putting limitations on what you will and will not clean is the biggest mistake any new cleaning service can make. Homeowners do not want to have someone come to their home, but only clean certain things. If you are going to go into a home and clean, you are expected to do everything. Vacuuming, dusting, mopping the floors, cleaning the counters, cleaning appliances, bathrooms, bedrooms, window sills, taking out the trash, doing laundry and organizing things are all part of the job description for a cleaning service. When you offer an all-inclusive service, you offer your customers a lot more value, and they are more likely to request your service on a weekly or bi-weekly basis.
Rely on Referrals
When a customer is impressed with your work, do not hesitate to tell them to refer you to their friends and family. A startup cleaning service will have a lot more success if their first few customers are happy to get the word out about the services they are offering. And people are more likely to request a cleaning service if it comes personally recommended from someone they know.
The last thing a homeowner wants is for a cleaning crew to take five hours to clean their home. We have heard stories about cleaning crews who will clean for ten minutes, then spend 20 minutes standing around or talking on the phone. Do not let your employees behave in such a way. Make sure they are properly trained, and ensure they are staying on task when they are at a customer’s home. When your customer notice you can clean their home in one or two hours, they will be very pleased with the service you are offering.